Tweed Byron and Ballina Community Transport is still operating through the COVID-19 pandemic. However, due to social distancing directives, we have needed to scale back our services.
Clients can still call to book a trip, if their transport needs are essential eg medical appointments that can’t be undertaken by telehealth. Trips into Queensland are still going ahead as people can still cross the border to attend medical appointments.
We are unable to provide transport for people with flu-like symptoms, or who suspect they may have contracted COVID-19. This is to protect volunteer drivers and other service users. If you are concerned you may have contracted the virus, call your GP for advice, rather than making an appointment, as this is the directive from Department of Health.
We are still taking on new clients and accepting referrals through My Aged Care. We can also assist callers with CHSP and community transport inquiries.
Additional precautions are being taken to maintain high standards of hygiene. All team members have been directed to take leave from work or volunteering if they display any cold or flu like symptoms, or have had close contact with someone diagnosed with COVID-19. All vehicles are stocked with hand santiser, and frequently touched areas such as door handles, grab bars and seat belts are treated with anti-bacterial wipes between passengers and all vehicle are given an additional through clean at the end of each day.
Social and shopping buses have been suspended and will resume once it is safe to do so. Clients of these services have been contacted and those who need assistance to access groceries have been offered alternatives. We continue to seek ways to support these clients into the future.
Our offices are not accessible to visitors at the moment, but calls are welcome, during office hours 8:30am-4:40pm, Monday to Friday on 1300 875 895.
31 March, 2020