TBBCT is a not for profit organisation. Although we receive funding to provide transport services, it does not cover all our costs. In order to continue to provide a quality service to the community, we ask our clients to make a contribution towards the cost of their transport. Trips are subsided however, and it is our priority to keep our service affordable to everyone. Carers travel with their loved one free of charge on all of our services.
The recommended contribution for individual transport varies depending on the distance traveled. A list of recommended contributions is given to all new clients and you may request a copy from the office. If you want to know the recommended contribution for a particular trip please call us. A small amount is also payable for our bus trips.
If you are unable to pay the recommended contribution, due to financial hardship, you can speak with the service administrator about paying a reduced fee. It is our policy not to refuse service if a client cannot make a payment.
Contributions can be made by cash, cheque payable to Tweed Byron and Ballina Community Transport or direct deposit, which can be organised through our accounts department Payments are made to the driver on the day of travel in an envelope provided.