TBBCT is a not for profit organisation. Although we receive funding to provide transport services, it does not cover all our costs. In order to continue to provide a quality service to the community, we ask our clients pay a fee towards the cost of their transport. Trips are highly subsided however, and it is our priority to keep our service affordable to everyone. Carers travel with their loved one free of charge on all of our services.
Fees for individual transport vary depending on the distance traveled. A fee list is provided to all new clients and you may request a copy from the office. You are welcome to call the office and ask about the fee for a particular trip before you make a booking. A small amount is also payable for our bus trips.
If you are unable to pay due to financial hardship, you can speak with the service administrator about paying a reduced amount. It is our policy not to refuse service if a client cannot make a payment.
NDIS participants pay a set rate per km. Please call our office to discuss.
Payments can be made by cash, cheque payable to Tweed Byron and Ballina Community Transport or direct deposit, which can be organised through our accounts department. Payments are made to the driver on the day of travel in an envelope provided.